Travel Advisor Support Specialist

Description

Travel Edge Leisure Division: Advisor Services 

Our Leisure division has over 500 travel advisors across North America and Bermuda. These advisors have a wide range of specialties including Air, Cruise, Vacation, and VIP travel. Many of our advisors have decades of experience though a growing portion of them are enthusiastic new professionals who have taken advantage of Travel Edge training, tools, support and management to build a new career.

The Position:

We are looking for a passionate travel professional for a unique multi-faceted role in our Toronto headquarters, with the goal of delivering the best service levels for travel related support. You will be working with experienced luxury travel advisors across our network in both Canada & the USA as their first line of support. This team member will contribute to the support environment by maintaining an organized workplace, assisting quickly with accuracy and continuously promote and exhibit positive behavior while delivering exceptional service.


Requirements
  • Provides efficient and effective resolutions to GDS, IT, Cruise, Air, Hotel and Land support queries
  • Acts on advisor requests and delivers quick and accurate answers
  • Ensures clear communications with advisors and team members
  • Remaining calm and focused in pressurised situations
  • Creating a positive atmosphere with your team
  • Multi-task and prioritize sequencing of resolution
  • Access reservations or bookings on Sabre and assist with ticketing or troubleshooting
  • Understands systems and internal navigation of Clientbase, GDS, ADX
  • Develops relationships in person with advisors and suppliers
  • Interact with hotels, cruises and suppliers to assist in providing quick resolution
  • Collects feedback of any trends, requests, ongoing issues to the wider Leisure team
  • Escalates issues to Manager as needed to solve both travel and tech related problems
  • Participation at vendor events, may be requested
  • As part of a support team, we may require on call support nights/weekends/holidays
Knowledge
  • Minimum 3 years travel experience in a customer facing role
  • Proactive and solutions focused when providing effective travel related support
  • Intermediate level GDS, Sabre is required (ability to book flights, ticket, modify and exchange)
  • Intermediate IT support capabilities (log ins, network issues)
  • Experience with luxury travel brands - hotels, tours, cruises
  • Strong organizational skills and demonstrated strength in multi-tasking and prioritization
  • Ability to work independently while keeping on track
  • Ability to support our growth goals of the company while maintaining a personal connection with our advisors
  • Has excellent verbal and written communication skills
  • Naturally customer service orientated and you enjoy working in a support role
  • Enjoys working in a collaborative team environment
  • Proficient in MS Office, especially Outlook, PowerPoint, Word and Excel
  • Extremely adept in software applications
  • Fluent in spoken and written English
  • Ability to travel
  • University degree is an asset

Please apply directly to the following link: Apply Here

Job Details

Location
Toronto (Ontario - Canada)
Category
Administrative Support
Industry
Travel Agency

Company Overview

Founded in 2011, Travel Edge is a $750 million privately-held company specializing in Leisure, Corporate & Events, and Tours travel. As North America’...

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